As the first Manager of Docs & Training, I had a lot of work ahead of me. Luckily, I loved all of it, from determining what problems needed to be solved to figuring out how to solve them.

See more details about the strategy and the XHTML-based knowledge centers that helped users create beautiful stories with data.

One of the first — but very effective — trainings I did for complex SaaS-based data visualization software. See excerpts and information here.

I had to overcome some user resistance to the product. Good prep work and the use of problem-solving activities along the way made the difference.